Privacy Policy

To provide online casino services safely and effectively, Casiny Casino may handle information that identifies you, relates to your account or describes how you use the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make.

Account and identity information

When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, account login information and responsible gambling preferences. We may also record information you provide when contacting customer support, making a request or taking part in an account-related process.

Verification information

We may request identity and age verification documents or other information needed to confirm that an account is being used by the correct person. This may include documents, images, information about your source of funds or other details relevant to account security, customer due diligence and the prevention of fraud, money laundering and other unlawful activity.

Payment and transaction information

We may record deposits, withdrawals, wagers, wins, losses, payment method details, transaction references and related account activity. Payment information may be processed by third-party payment providers. Where possible, we use information needed to verify and complete a transaction rather than retaining unnecessary payment details.

Technical and usage information

When you access the website, we may receive technical information such as your internet protocol address, browser type, operating system, device details, language settings, approximate location, pages viewed, login activity and interaction with website features. We may also collect information through cookies and similar technologies.

Casiny Casino uses personal information for purposes connected with operating the website, managing player accounts and meeting safety, security and legal requirements. We aim to use information fairly and only for appropriate business or service purposes.

• To create, administer and maintain your player account.
• To process deposits, withdrawals and other account transactions.
• To verify your identity, age and eligibility to use the services.
• To carry out security, fraud prevention, anti-money laundering and responsible gambling checks.
• To provide customer support, respond to enquiries and resolve complaints or technical issues.
• To personalise website content, remember settings and improve website performance.
• To understand how players use the website and develop, test and improve services.
• To send service messages, account notifications and other essential communications.
• To send marketing communications where permitted and where you have provided the required permission or have not opted out.
• To comply with applicable legal, regulatory, tax, court or law enforcement requirements.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Some information may be combined with information obtained from verification, payment, security or technology service providers. These providers may assist with identity checks, payment processing, fraud detection, communications, hosting, analytics or customer support. They should only receive information relevant to the service they provide and are expected to handle it securely.

We may also use aggregated or de-identified information for reporting, analysis and service improvement. Information used in this form is designed not to directly identify an individual player.

Personal information may be shared where necessary to provide the services, process a transaction, complete a verification check, investigate suspicious activity, provide technical support or meet a legal obligation. This may involve payment providers, identity verification services, technology suppliers, professional advisers, auditors or competent authorities where disclosure is permitted or required.

We do not treat personal information as a public resource. Information is accessed by people and service providers who need it for an authorised purpose. Appropriate technical and organisational measures may be used to reduce the risk of unauthorised access, alteration, loss, misuse or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

You are responsible for keeping your login credentials confidential and for notifying support if you believe your account or personal information has been accessed without permission. We may ask for information to confirm your identity before making account or privacy changes.

Personal information is kept only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Information may be stored or processed using service providers located in Australia or other countries. Where information is handled across borders, reasonable steps are taken to support its security and appropriate handling, subject to applicable requirements.

Cookies are small files or similar technologies placed on your device when you visit a website. Casiny Casino may use cookies to keep you signed in, remember preferences, support security, understand website traffic and improve the performance and usability of the services. Some cookies may be provided by service providers that help with analytics, payments, communications or security.

Some cookies are necessary for the website to operate, while others help us understand usage or deliver more relevant content. Depending on your browser and the website features available, you may be able to accept, reject or delete cookies. Players can manage cookie settings in their browser settings. Disabling certain cookies may affect account access, website functions or the way some features operate.

Your device may also provide controls for limiting tracking or managing permissions. These controls do not always prevent every technology from operating, and changing them may not remove information already collected.

Subject to applicable requirements and reasonable verification, you may have rights relating to the personal information we hold about you. These rights can vary depending on the circumstances, the type of information involved and any legal duties that apply.

• Access: request information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: request that personal information be deleted where it is no longer needed or where deletion is otherwise available. This right may be limited where records must be retained for legal, security, dispute or transaction purposes.
• Marketing consent: withdraw consent to marketing communications at any time. You can usually use the unsubscribe option in a marketing message or contact us directly.
• Complaints: raise a concern about how your personal information has been handled and ask for it to be reviewed.

To exercise your rights, ask a privacy question or make a data request, contact support@casinyaustraliacasino.com. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, particularly where the request concerns sensitive information or account security.

We will consider and respond to privacy requests within a reasonable time. In some cases, we may need to explain why a request cannot be completed in full, for example where information must be retained, disclosure could affect fraud prevention or security, or another person’s privacy would be affected. Withdrawing marketing consent does not stop essential service, security, transaction or account communications.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The latest version will be made available on the website and will apply from the date shown or from the time it is published, where no separate date is provided. Players should review this page periodically for changes.