Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other rules that mean outcomes cannot be predicted with certainty. Previous results do not influence future results, and a losing run does not make a win more likely. Avoid treating gambling as an investment, a source of regular income or a way to recover money that has already been lost.

Before you play, decide how much money and time you are comfortable spending. Only use money that is available after essential expenses, including rent or mortgage payments, food, utilities, transport, education and other financial commitments. Never gamble with money set aside for these needs, borrowed money, credit intended for another purpose or funds belonging to someone else.

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending where possible.
• Do not chase losses or increase stakes to try to recover money.
• Do not gamble when you are upset, tired, stressed, angry or under the influence of alcohol or other drugs.
• Keep a record of your deposits, withdrawals, wins and losses so you can see your overall activity clearly.
• Treat any winnings as a possible outcome, not as expected income.

It can help to tell a trusted person about your gambling plan. An honest conversation with a partner, family member or friend may make it easier to stay within your limits. If gambling is affecting your relationships, work, study, health or finances, consider taking a break and seeking support early.

Responsible gambling tools are designed to help you manage your activity. Depending on the features available on your account, you may be able to set deposit, wagering, loss or session limits, take a cooling-off break, restrict access to your account or request self-exclusion. These tools work best when limits are selected before you start playing and are set at an amount you can comfortably afford to lose.

Set limits before playing

Choose limits based on your personal circumstances and budget, not on the result of a particular game or session. A limit is not a target and should not be increased because you are losing or because you expect a win. If you find that you regularly reach your limits, take this as a reason to stop and review your gambling rather than a reason to raise them.

Take a break or self-exclude

A cooling-off period can provide a short break from gambling. Self-exclusion is a stronger option for people who want to prevent themselves from accessing gambling services for a longer period. If you request a break or self-exclusion, do not try to create another account or use another person’s account to continue gambling. You can contact the relevant support team through the available account or website channels to ask about the options that apply to you.

Protect your account

• Keep your login details private and use a strong, unique password.
• Do not allow other people to use your account or payment methods.
• Review account activity and transaction records regularly.
• Contact the website support team if you notice activity you do not recognise.
• Do not open or use an account on behalf of another person.

Account limits and responsible gambling requests may be subject to verification, processing steps or other applicable terms. You should read the information shown in your account carefully. If you are unsure how to use a limit, break or exclusion feature, stop gambling and seek clarification before continuing.

Gambling harm can develop gradually, and a person may not recognise the problem immediately. It is possible to experience harm even if gambling happens occasionally or if you have not lost a large amount of money. The important question is whether gambling is causing concern or affecting your life.

• Spending more time or money gambling than you planned.
• Trying to win back losses by placing larger or more frequent bets.
• Borrowing money, selling possessions or missing bills because of gambling.
• Hiding gambling activity, losses or account statements from others.
• Feeling restless, irritable or anxious when trying to stop.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Neglecting work, study, family, friends, health or other responsibilities.
• Arguing with people close to you about gambling.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Continuing to gamble despite negative financial, personal or emotional consequences.

If any of these signs sound familiar, stop gambling and speak with someone you trust. You do not need to wait until the situation becomes severe before asking for help. A qualified counsellor or financial counsellor can help you understand what is happening and develop practical next steps. Support is also available for family members and friends affected by another person’s gambling.

If you are worried about someone else

Approach the person calmly and choose a suitable time to talk. Focus on what you have noticed and how it affects you, rather than blaming or judging them. Encourage them to seek professional support, but remember that you cannot control another adult’s gambling on their behalf. Protect shared finances where appropriate and seek independent advice if you are concerned about debts, safety or coercion.

Free and confidential help is available across Australia. Gambling Help Online provides information, online support and counselling resources for people experiencing gambling harm, as well as for family members and friends. State and territory gambling support services can also provide counselling, financial guidance and information about local self-exclusion options. You can find current service information through official Australian government and state or territory health websites.

If gambling is affecting your mental health, you can speak with a qualified health professional or an appropriate crisis support service. If you or someone else is in immediate danger, contact emergency services in Australia. If you are experiencing financial difficulty, consider speaking with a free financial counsellor before taking out further credit or making arrangements to repay gambling losses.

1. Stop gambling and avoid making further deposits or bets.
2. Tell a trusted person what is happening.
3. Use available account limits, a cooling-off period or self-exclusion tools.
4. List essential expenses, debts and available funds without trying to hide the position.
5. Seek gambling counselling, financial counselling or medical support as appropriate.
6. Remove gambling apps, block promotional messages and avoid situations that encourage you to play.
7. Review your progress regularly and ask for further help if urges or financial pressure continue.

Young people and vulnerable people

Gambling services are intended for adults who meet all applicable age and eligibility requirements. Young people must not use an account or gamble through another person’s account. Parents, carers and account holders should take reasonable steps to prevent children from accessing gambling websites, devices, payment methods or login details. Device controls, secure passwords and responsible supervision may help reduce unauthorised access.

Casiny Casino encourages every player to make informed decisions, use the available controls and seek assistance whenever gambling stops feeling enjoyable or manageable. Asking for help is a responsible step, and early support can make it easier to regain control.